Students’ in-depth knowledge about the counselling service often increases their confidence in the facility. The more service insight students have, the greater their chances of benefitting tremendously from high service commitment that culminates in enhanced service use. The research aimed at exploring students expressed counselling service dimensions, to reveal their awareness and commitment levels to their institutional counselling services. The interpretive phenomenological multiple case study research design, embedded in the qualitative approach guided the study. Data were mobilized from thirteen well-informed participants, purposively and conveniently selected from three southern-based public universities in Ghana. In-depth interviews and a focus group discussion facilitated data-collection, but the Interpretive Phenomenological Approach was employed to reduce and make meaning from the gathered data. The study foremost portrayed counselling as a unique student facility. Further sub-themes projected counselling as a profession with an ethical code that also offers tremendous academic and social life benefits to students. University authorities and counsellors were encouraged to adopt innovative and student-friendly strategies to consistently promote counselling service use among students on the various university campuses. The research essentially confirmed students’ profound counselling service awareness, in agreement with significant professional counselling features though consistent awareness-creation will promote service use among students.