Abstract

According to the ISO quality, management helps to improve a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The current inquiry was observed and examined using the descriptive design. To underline the merits and significance of various study criteria, the researcher a descriptive research technique. There are 600 employees in the organization employees of the company. The researcher chose the division of production, finance, maintenance and quality department, which had 60 people. Simple random sampling technique was used. Consequently, 60 workers were chosen as the sample. The main findings include mostly employee’s lack of clarity and understanding of quality standards and poor communication among stakeholders because the employees do not know the real process in quality Management. The training needs to be given based on Quality Management system of the company.