Abstract

Purpose: The aim of the study is to find out the effect of workplace happiness on employee performance in service industry in India. It also aims to find out the mediating effect work life balance in the link between workplace happiness and employee performance.
Methodology: A cross-sectional study approach was used, and data were gathered from 336 service managers and executive grade employees, employed in service sector (hospital services) in India. Judgemental sampling method was used in the study with inclusion criteria of experience more than five years for the employees. Structural equation modelling was conducted to test the direct and mediating effect of variables under the study. 
Findings: The findings demonstrated that workplace happiness significantly predicted employee performance in organisation whereas work life balance was found to be a partial mediator in predicting the relationship between happiness and performance among the service sector employees.