Abstract

This study examines the post-COVID-19 development of education and training administration at the Human Resources Development Agency (BPSDM) of North Sumatra Province. The research focuses on the integration of digitalization to enhance the efficiency and effectiveness of training programs and improve work outcomes. Using a qualitative descriptive approach, respondents from diverse educational backgrounds, age groups, positions, and genders were involved. The study measures three key variables: the effectiveness and efficiency of the training program across planning, preparation, implementation, and evaluation stages; the impact of administrative digitalization on employee competencies and performance in the training program; and the enhancement of work outcomes achieved by BPSDM of North Sumatra Province. The findings reveal that administrative digitalization positively influences all measured variables, improving the training program's effectiveness and efficiency at every stage. However, obstacles such as slower adaptation and innovation among employees, particularly those nearing retirement, were identified. To address these challenges, the study recommends specialized training and guidance for employees struggling with technology adoption, policies fostering cross-generational collaboration, and effective communication strategies to raise awareness and understanding of the benefits of administrative digitalization.