National Insurance Company Limited is one of the oldest insurance companies in India. With the introduction of Universal Health Coverage; it becomes important for public insurance companies to work accordingly. According to WHO, the goal of Universal Health Coverage is to ensure that all people should obtain health services without any financial hardships. This paper shows the profitability trends of National Insurance Company Ltd. so that a brief idea can be drawn regarding future growth possibilities of the company. This paper focuses on the perceptions of the customers of NICL and levels of satisfaction towards the products and services offered.