Abstract

This study aims to evaluate public or consumer satisfaction with services at the Dharmais Cancer Hospital, Jakarta. Patient satisfaction is an important indicator in measuring the quality of health services. This study used a quantitative method with descriptive statistics, where data were obtained from hospital users in 16 installations available at the Dharmais Cancer Hospital. The basis for this assessment is Law Number 25 of 2009 concerning Public Services and the Decree of the Minister for Administrative Reform No. 14 of 2017 concerning General Guidelines for Compiling the Community Satisfaction Index for Government Agency Service Units. The survey results of consumers found that the Community Satisfaction Index from SSR Dharmis had a value of 92.98 in category A, where the level of consumer satisfaction was very good. The blood transfusion unit had the highest index of 98.92 in category A (very good), while the palliative installation had the lowest index of 83.74 but was still in category B (good).