Nowadays, society is increasingly developing and modernizing, and human needs are also increasing day by day. To satisfy the needs of businesses and companies, they must have innovative directions. The use of delivery and receipt services in logistics activities also plays an extremely important role in today's modern society. Logistics is a series of activities related to the operations of buying - selling, managing and transporting goods. To ensure this activity takes place quickly and smoothly, shipping units must build a standard logistics process. Effective logistics activities help improve national competitiveness. The development of logistics can lower transportation costs, lower product prices and shorten delivery times, enhance delivery capacity and take the lead in logistics production, sales and distribution activities. a commercial activity. Accordingly, traders organize the implementation of one or more tasks including: receiving goods, transporting, storing, storing, carrying out customs procedures or other paperwork, directly or indirectly. Consulting customers, participating in packaging, marking, delivery or other services related to goods as agreed with customers to receive remuneration. Logistics is an important service industry in the overall structure of the national economy, playing a role in supporting, connecting and promoting socio-economic development of the whole country as well as each locality, contributing to improving competitiveness of the 4.0 economy and society at that time.