In the contemporary era of globalization, the scope and nature of people's daily activities have undergone significant transformation. This is driven by an increase in economic activity and technological advancement. The optimal performance of a railroad station will have a direct impact on the level of service provided to users of railroad services. Tambun Railway Station is a Class III or small station situated in Mekarsari, South Tambun. The objective of this study is to analyze the level of user satisfaction with the facilities and services provided at Tambun Station. The regulatory framework utilized in this study is that set forth in PM 63 of 2019, which establishes minimum service standards for the transportation of people by train. The research employs two analytical techniques: importance-performance analysis (IPA) and customer satisfaction index (CSI). The results of the analysis demonstrate that the facilities and services at Tambun Station have met the standards set forth in PM No. 63 of 2019 concerning Minimum Service Standards. Furthermore, the level of user satisfaction with the performance of facilities and services is high, with a value of 84%. The respondents' satisfaction rate of 74.79% indicates a high level of satisfaction with the services provided by Tambun Station.