Abstract

Reality shows that customer care is quite popular in the world but is still new in Vietnam, businesses are still not aware and focused on the importance of customer care. Therefore, we conducted research on the customer care organization at Kindy Garden Montessori so that we could find out the strengths and weaknesses of this customer care organization to promote and exploit its strengths. And as well as maintaining sustainable relationships between current customer groups as well as potential customer groups, thereby also best meeting customer needs, increasing value for customers and colleagues. Time to increase profit value for Kindy Garden Montessori International Preschool.