Abstract

This study aims to determine the simultaneous influence of human resource management and Organizational Culture on service quality, to determine the partial influence of resource management on service quality, and to determine the partial influence of Organizational Culture on the service quality of Donggala Land Office. This research uses a quantitative approach that is positivistic which is the foundation of positivism philosophy, positivism philosophy sees a reality, phenomenon or phenomenon as something that can be clarified, concrete, observable, measurable, relativ fixed and there is a causal relationship. The study used 50 respondents (employees of the Donggala Land Office) consisting of 22 civil servants, 21 civil servants, and 7 filstaff. The study used 2 independent variables (human resource management and organizational culture) and dependent variables (service quality) using references from Rahardjo (HR management), Huseno (Organizational Culture), and paransuraman (service quality). Using a data collection technique in the form of a questionnaire (interview) to respondents whose results are tabulated quantitatively. The results of the study show that human resource management and organizational culture have a significant influence partially or simultaneously on the service quality of the Donggala Land Office.