Abstract

Employee discipline is a crucial factor in improving the quality of services in the health sector. The Tinatapura Maternal and Child Hospital (RSIA) faces challenges in maintaining employee discipline, which has a direct impact on the quality of patient service. This study aims to analyze the effect of the implementation of finger print attendance, punishment system, and reward on employee discipline at RSIA Tinatapura, with discipline as an intervening variable.

The method used in this study is Structural Equation Modeling Partial Least Squares (PLS-SEM), which is processed using SmartPLS 4 software. The research data was obtained from 160 respondents with various characteristics, such as length of work, gender, education level, and age. This study examines the relationship between finger print attendance, punishment, reward, and employee discipline.

The results showed that finger print attendance had a significant influence on rewards, while punishment had a direct effect on increasing rewards. Rewards were shown to have a significant influence on employee discipline, while the direct relationship between finger print attendance and employee discipline was not significant, which suggests that the influence was mediated by rewards.

This research provides practical implications for RSIA Tinatapura in developing policies based on modern attendance technology, as well as balanced reward and punishment policies to improve employee discipline. This policy not only improves operational efficiency, but also contributes to improving the quality of maternal and child health services in hospitals.