Abstract

Effective and efficient communication is the key to success in every field of work, including construction projects. In a study, it was found that the percentage of project success reached 80% if a project team implemented an effective and efficient communication system. Data analysis methodology is used with Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI), through questionnaires distributed to respondents who are actively involved in a construction project with various project focus areas. The aim of this study is to determine the relationship between effective and efficient communication management and the performance of supervisory consultants in construction projects. Analysis of the performance of the supervising consultant was conducted on one of the construction projects. Based on the analysis of the Importance Performance Analysis (IPA) and Customers Satisfaction Index (CSI) methods in quadrant 1, it is necessary to get improvements and priority attention to achieve the target expectations and performance of the supervisory consultant. In the Analysis with the CSI method, the supervisory consultant on the construction project needs to conduct evaluations, performance improvements, and development of existing supervision attributes so that the main factors planned can be achieved according to the plan and target.