Abstract

After-sales support plays a crucial role in modern supply chain operations, impacting customer satisfaction, operational efficiency, and business value. This paper explores the capabilities of SAP S/4HANA Service in streamlining after-sales processes, focusing on service contract management, warranty handling, and customer retention. By integrating core ERP functions with advanced analytics, SAP S/4HANA Service delivers a comprehensive solution to address fragmented after-sales workflows, enhance visibility, and optimize resource allocation. Through real-world case studies, the research highlights its impact on operational efficiency and customer loyalty, while discussing future trends such as AI-driven predictive maintenance and IoT integration. The study provides actionable insights for organizations aiming to leverage SAP S/4HANA Service for transformative after-sales operations.