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     2026:7/3

International Journal of Multidisciplinary Research and Growth Evaluation

ISSN: (Print) | 2582-7138 (Online) | Impact Factor: 9.54 | Open Access

Developing a Framework for Artificial Intelligence-Driven Financial Inclusion in Emerging Markets

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Abstract

Artificial Intelligence (AI) has the potential to revolutionize financial inclusion in emerging markets by addressing key barriers such as access to financial services, affordability, and trust. This paper explores the development of a framework for AI-driven financial inclusion tailored to these markets, focusing on how AI technologies can enable more equitable access to financial services. The framework emphasizes the integration of AI in various financial processes, including credit scoring, fraud detection, risk management, and personalized financial services. By leveraging machine learning, natural language processing, and big data analytics, AI can provide underserved populations with access to loans, insurance, and savings products that were previously inaccessible due to lack of credit history or formal banking infrastructure. Key components of the framework include AI-powered credit scoring systems that use alternative data sources such as mobile phone usage, social media activity, and transaction history to assess creditworthiness. These systems can enable financial institutions to extend credit to individuals and small businesses in emerging markets, where traditional credit scoring models are often ineffective. Additionally, AI-driven chatbots and digital assistants can enhance customer experience by providing personalized financial advice and support in local languages, fostering greater financial literacy and trust. The paper also examines the role of AI in enhancing the efficiency and security of financial services, reducing operational costs, and preventing fraud through predictive analytics and real-time monitoring. Furthermore, the framework addresses the importance of regulatory frameworks and collaboration between governments, fintech companies, and financial institutions to ensure ethical AI implementation, data privacy, and inclusion. By providing a roadmap for the integration of AI into financial services, this paper highlights how AI can bridge gaps in financial access, promote economic empowerment, and support sustainable development in emerging markets. Ultimately, the framework aims to accelerate the adoption of AI-driven financial inclusion solutions, contributing to broader economic growth and reducing inequality.

How to Cite This Article

Ngodoo Joy Sam-Bulya, Hope Ehieghe Omokhoa, Chikezie Paul-Mikki Ewim, Godwin Ozoemenam Achumie (2021). Developing a Framework for Artificial Intelligence-Driven Financial Inclusion in Emerging Markets . International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE), 2(1), 677-692. DOI: https://doi.org/10.54660/.IJMRGE.2021.2.1.677-692

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