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     2026:7/2

International Journal of Multidisciplinary Research and Growth Evaluation

ISSN: (Print) | 2582-7138 (Online) | Impact Factor: 9.54 | Open Access

Field service lightning: Redefining workforce management

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Published:

Volume: 2 | Issue: 2 | Pages: 284-290

Subject: Management

Country: United States

DOI: https://doi.org/10.54660/.IJMRGE.2021.2.1.284-290

License: CC BY 4.0

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Abstract

FSM (Field Service Management) refers to the practice of orchestrating and streamlining mobile workers' tasks so that they provide comprehensive services on-site for businesses that rely on field operations, like technicians, home healthcare providers or delivery staff. Field service management plays an essential role in increasing customer satisfaction while increasing operational efficiency and ultimately driving business success. This guide presents key concepts of Field Service Lightning, helping improve efficiency and enhance customer satisfaction by automating time-consuming manual and complex processes so mobile workers can focus on developing relationships instead.

How to Cite This Article

Laxman Vattam, Kalpana Puli (2021). Field service lightning: Redefining workforce management . International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE), 2(2), 284-290. DOI: https://doi.org/10.54660/.IJMRGE.2021.2.1.284-290

Publication Information

Journal: International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE)

Publisher: Anfo Publication House

ISSN: (Print), 2582-7138 (Online)

Frequency: Bimonthly

Language: English

Open Access: Yes - This article is distributed under the terms of the Creative Commons Attribution 4.0 International License

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