Abstract

The purpose of the study was to measure the effectiveness of the services of an aeronautical school’s Security Department. Specifically, it identified the demographic profile of the respondents in terms of their course. It also sought the significant difference of the perception of the respondents on the effectiveness of the services of the Security Department when grouped according to the respondent’s course. rnBased on the results, the BS Tourism Management program had the most number of respondents followed by the Pre-Engineering, BS Aeronautical Engineering and BS Industrial Engineering. rnAccording to the respondents, the most effective area of the school’s Security Department is the enforcement of the “No I.D., No entry” policy while the least effective area is the thorough inspection on vehicles entering the campus. Both of which are under the Safety and Security service of the Security Department. Meanwhile, the respondents showed satisfaction on all of the services under the Peace and Order service of the Security Department. rnThere was no significant difference between the perceptions of the respondents on the effectiveness of the Security Department’s services when they were grouped according to their program even though some of the most and least effective services were different, it still showed that the respondents are satisfied with the Security Department’s services.rnThe most suggested improvement for the Security Department is to train the faculty, staff and students on proper procedures in reporting crimes followed by the posting of signages informing the students about the code of conduct and where to report crimes and incidents. The Security Department personnel should also have customer service training/seminar.