Influence of Organizational Culture and Workplace Environment on Employee Performance
Abstract
Community Health Centers (Puskesmas) play a crucial role in providing primary healthcare services within their designated areas. The Cirebon City Prosecutor's District oversees four health centers: Prosecutor's Health Center, Jalan Kembang Health Center, Fishermen's Health Center, and Pamitra Health Center. In the first half of 2023, one of these centers reported a Community Satisfaction Index (IKM) score of 75.00, falling short of the target (76.61), indicating room for service improvement. This study examines the impact of organizational culture and work environment on employee performance among 110 Puskesmas employees in the district, using a quantitative correlational design. Data were collected via questionnaires and analyzed through multiple linear regression. Findings indicate that both organizational culture (4.10) and work environment (4.02) are rated as "Good," with overall employee performance also classified as "Good" (4.05). However, organizational culture does not significantly influence performance (Sig. = 0.083), whereas the work environment has a positive and significant effect (Sig. = 0.002). Together, these factors significantly impact performance (Sig. = 0.000), contributing 16.8%, while 79.2% is influenced by other variables. In conclusion, while organizational culture alone does not directly enhance employee performance, a supportive work environment plays a critical role. The combination of both factors positively impacts overall employee effectiveness.
How to Cite This Article
Vevi Nur Afifah Sanusi, Sri Suwarsi, Subhan Perkasa (2025). Influence of Organizational Culture and Workplace Environment on Employee Performance . International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE), 6(2), 425-433.
References
- 21. Theresultsoftheregressionanalysisproducedthefollowingregressionequation: Y=148.493+0. andedenotestheerrorterm, accountingforanydisturbancesorunexplainedvariationsinthemodel. Thisequationindicemployeeperformance(Y\. Thecoefficientof0.252fororganizationalculturesuggeststhatforeveryone-unitincreaseinorganizationalculture, employeeperformanceisexpectedtoincreaseby0.252units, assumingallotherfactorsremainconstant. Similarly, thecoefficientof0.171fortheworkenvironmentimpliesthataone-unitimprovementintheworkenvironmentleadstoanincreaseof0.171unitsinemployeeperformance, providedothervariablesareunchanged. Theconstantvalueof148.493signifiesthebaselinelevelofemployeeperformancewhenbothorganizationalcultureandtheworkenvironmentareatzero. Meanwhile, theerrorterm(e\representsexternalfactorsnotincludedinthemodelthatmaystillinfluenceemployeeperformance. Thesefindingssuggestthatorganizationalcultureandtheworkenvironmentcollectivelycontributetotheenhancementofemployeeperformance. Astrongorganizationalculturefostersasharedsenseofvalues, beliefs, andbehaviorsamongemployees, whichcanleadtohighermotivation, jobsupportiveworkenvironment, ontheotherhand, ensuresthatemployeeshavethenecessaryresources, facilities, andinterpersonalrelationshipstoperformtheirtasksefficiently. Tofurthervalidatetheseresults, additionalstatisticaltestssuchasthet-testforpartialsignificanceandthe F-testforoverallmodelsignificanceshouldbeconducted. Thesetestswillhelpdeterminewhethertheindependentvariablessignificantlyimpactemployeeperformanceindividuallyandcollectively. Moreover, examiningthecoefficientofdetermination(R?\wouldprovideinsightsintohowmuchofthevariationinemployeeperformancecanbeexplainedbyorganizationalcultureandtheworkenvironment, helpingtoassessthemodel'soveralleffectiveness. Byunderstandingtheserelationships, organizationscanimplementtargetedstrategiestostrengthentheircultureandimproveworkplaceconditions, ultimatelyleadingtoenhancedemployeeperformanceandoverallorganizationalsuccess. Theinterpretationofthemultiplelinearregressionequationisasfollows: Thepositiveconstantvalueof148.483indicatesthatifthewillstillexperienceanincrease. Thissuggeststhatthereareotherfactorsinfluencingemployeeperformancebeyondthoseincludedinthismodel. whichis0.252, impliesthatanimprovementinorganizationalculturewillleadtoanincreaseinemployeeperformanceby0.252unitsor25.2%, assumingallothervariablesremainconstant. Thismeansthatfosteringastrongorganizationalculturecharacterizedbysharedvalues, norms, andacohesiveworkenvironmentcansignificantlycontributetoenhancingemployeeperformance. Similarly, thepositivecoefficientfortheworkenvironmentworkenvironmentwillresultinanincreaseinemployeeperformanceby0.171unitsor17.1%, providedothervariablesdonotchange. Thissuggeststhatfactorssuchasworkplacesafety, adequatefacilities, andapositiveinterpersonalatmospherecontributemeaningfullytoan Thesefindingsemphasizethecrucialroleofbothorganizationalcultureandtheworkenvironmentinshapingemployeeperformance. Organizations, especiallyinthehealthcaresector, shouldprioritizecultivatingastrongorganizationalcultureandprovidingaconduciveworkenvironmenttomaximizeemployeeproductivityandoverallinstitutionaleffectiveness. Thecoefficientofdetermination, asshowninthe Model Summary, providesanoverviewofhowwelltheindependentvariablesorganizationalcultureandworkenvironmentexplainthevariationsinemployeeperformance, whichisthedependentvariable. Inotherwords, the Model Summaryhelpsresearchersunderstandtheextenttowhichtheregressionmodelalignswiththeobserveddatawhilealsooutcomes. Inthisstudy, thecoefficientofdetermination(R-Square\is0.168, indicatingthat16.8%ofthevariationsinemployeeperformancecanbeexplainedbytheorganizationalcultureandworkenvironmentvariablesincludedinthemodel. Thissuggeststhatwhilethesetwofactorsdohaveaninfluenceonemployeeperformance, asignificantportion83.2%ofthevariationsinperformanceislikelyinfluencedbyotherfactorsnotaccountedforinthismodel. Thesecouldincludeelementssuchasleadershipstyle, motivation, jobsatisfaction, traininganddevelopmentprograms, andexternaleconomicconditions. Althoughthe R-Squarevalueisrelativelylow, itdoesnotnecessarilymeanthatorganizationalcultureandworkenvironmentareunimportant. Instead, ithighlightsthecomplexityofemployeeperformance, whichisoftenshapedbymultipleinterconnectedvariables. Futureresearchmaybenefitfromincorporatingadditionalpredictorstoimprovetheexplanatorypowerofthemodelandgainamorecomprehensiveunderstandingofthedeterminantsofemployeeperformanceinhealthcaresettings. Inthisstudy, thenumberofindependentvariablesistwoorganizationalcultureandworkenvironmentwhilethenumberofrespondentsis110employees. Aftersubstitutingthesevaluesintotheformula, thedegreesoffreedomaredeterminedas(2;110-2\=(2;108\, whichisthenusedtofindthe F-tablevalueinthe F-distributionstatisticaltable. The F-tablevalueobtainedis3.
- 8. International Journalof Multidisciplinary Researchand Growth Evaluationwww. allmultidisciplinaryjournal. com431|Page Theresultsofthesimultaneoustest(F-test\indicatethatthecalculated F-value(F-statistic\is10.800, whichisgreaterthanthe F-tablevalueof3.
- 8. Additionally, thesignificancelevelis0.000, whichissmallerthanthethresholdof0.
- 5. Basedonthesefindings, itcanbeconcludedthatthethirdhypothesis(H3\isaccepted. Thisresultsuggeststhatcollectivelyhaveapositiveandsignificantinfluenceonemployeeperformanceatthepublichealthcenters(Puskesmas\in Kejaksan District, Cirebon City. Thesefindingsimplythatimprovementsinbothorganizationalcultureandworkenvironmentcontributetoenhancedemployeeperformance. Astrongorganizationalculturefostersasenseofbelonging, sharedvalues, andmotivationamongemployees, whileaconduciveworkenvironmentensuresbetterworkingconditions, supportsystems, andjobsatisfaction. Thesignificantrelationshipidentifiedinthisstudyhighlightstheimportanceofthesefactorsinshapingemployeeproductivityandefficiencywithinhealthcareinstitutions. Futureresearchmayexploreadditionalvariablesthatcouldfurtherenhancetheexplanatorypowerofthismodel, suchasleadershipstyle, jobmotivation, andemployeeengagement. Apartialtest(t-test\isusedtodeterminetheextenttowhichanindividualindependentvariableinfluencesthedependentvariable. Thedecisionismadebycomparingthecalculatedt-valuewiththecriticalvalue, adjustedtoasignificancelevelof0.
- 5. Ifthecalculatedt-valueexceedsthet-tablevalueandthesignificancelevelislessthan5%, thenthenullhypothesis(H0\isrejected, andthealternativehypothesis(Ha\isaccepted. Conversely, ifthecalculatedt-valueislowerthanthet-tablevalueandthesignificancelevelisgreaterthan5%, then H0isaccepted, and Haisrejected(Sugiyono,2019\. Thecalculationresultsindicatethatthet-tabledistributionvalueis1.
- 982. Thisvalueservesasareferenceforassessingthestatisticalsignificanceoftheindependentvariablesininfluencingemployeeperformance. Bycomparingthecalculatedt-valuesoforganizationalcultureandworkenvironmentwiththist-tablevalue, thestudydetermineswhethereachvariablesignificantlyaffectsemployeeperformanceindividually. Iftheindependentvariablesyieldt-valuesgreaterthan1.982withsignificancelevelsbelow0.05, itconfirmsthatthesevariableshaveameaningfulimpactonperformance. Thisstatisticalapproachhelpsresearchersisolatetheeffectsofeachindependentvariable, ensuringthatanyobservedinfluenceonemployeeperformanceisnotmerelyaresultoftheircombinedeffectbutalsoaconsequenceofeachvariable'sindividualcontribution. Understandingtheserelationshipsprovidesvaluableinsightsfororganizationaldecision-making, particularlyindesigninginterventionstostrengthencorporatecultureandimproveworkingconditionsforenhancedemployeeproductivity. Basedontheresultsofthepartialtest(t-test\, thefindingscanbeexplainedasfollows: Theeffectoforganizationalcultureonemployeeperformancewasfoundtobeinsignificant. Thepartialtestresultsshowthatthecalculatedt-value(1.748\islowerthanthet-tablevalue(1.982\, withasignificancelevelgreaterthan0.05(0.083>0.05\. Thepathcoefficient(beta\is0.
- 170. Therefore, thefirsthypothesis(H1\isrejected, andthenullhypothesis(H0\isaccepted, indicatingthatorganizationalperformance(Y\atthe Kejaksan District Health Centerin Cirebon City. Thissuggeststhatvariationsinorganizationalculturedonothaveadirectandmeaningfulimpactonhowemployeesperformtheirduties. Incontrast, theeffectoftheworkenvironmentonemployeeperformancewasfoundtobepositiveandsignificant. Thepartialtestresultsshowthatthecalculatedt-value(3.175\ishigherthanthet-tablevalue(1.982\, withasignificancelevelbelow0.05(0.002<0.05\. Thepathcoefficient(beta\is0.
- 308. Thisleadstotheacceptanceofthesecondhypothesispositiveandsignificantinfluenceonemployeeperformance(Y\atthe Kejaksan District Health Centerin Cirebon City. Thismeansthatawell-maintainedandsupportiveworkenvironmentplaysacrucialroleinenhancingemployeeproductivityandeffectiveness. Thefindingsfromthepartialtest(t-test\reinforcethatwhileorganizationalculturedoesnothaveastatisticallysignificantimpactonemployeeperformance, theworkenvironmentdoes. Thecalculatedt-valuefororganizationalculture(1.748\islowerthanthet-tablevalue(1.982\, andthesignificancelevelobtained(0.083>0.05\furtherconfirmsthelackofsignificance. Thepathcoefficient(beta\of0.170alsosupportsthisconclusion. Ontheotherhand, theworkenvironmentwasfoundtobeakeydeterminantininfluencingemployeeperformance, highlightingtheimportanceofensuringconduciveworkingconditionstooptimizeworkforceproductivity. Thisstudyalignswithpreviousresearchconductedby Mewahaini&Sidharta(2022\. Theirstudyalsopresentedt-testresults, wherethecalculatedt-valuewas1.446, whichislowerthanthet-tablevalueof1.678, withasignificanceprobabilityof0.155, whichisgreaterthan0.
- 5. Thepathcoefficient(beta\wasfoundtobe0.
- 216. Basedonthesefindings, itcanbeconcludedthattheorganizationalculturevariable, whenanalyzedseparately, hasanegativeandinsignificanteffectonemployeeperformance. Thissupportstheresultsofthecurrentstudy, whichalsofoundthatorganizationalculturedoesnothaveameaningfulinfluenceonperformance. Theseconsistentfindingssuggestthatotherfactors, suchastheworkenvironmentorindividualemployeecharacteristics, mayplayamoredominantroleinshapingemployeeproductivityandeffectiveness. Theresultsofthepartialtest(t-test\indicatethattheworkenvironmenthasapositiveandsignificantinfluenceonemployeeperformanceatthe Puskesmasin Kejaksan District, Cirebon City. Thefindingsrevealthatthecalculatedt-value(3.175\isgreaterthanthet-tablevalue(1.982\, withasignificanceleveloflessthan0.05(0.002<0.05\. Additionally, thepathcoefficient(beta\is0.
- 308. Theseresultssuggestthatimprovementsintheworkenvironmentcontributedirectlytoenhancingemployeeperformance. Asupportiveandwell-structuredworkplacecanfosterefficiency, motivation, andoveralljobsatisfaction, leadingtohigherproductivity. Thesignificanceofthesefindingsreinforcestheimportanceofcreatingaconduciveworkenvironmentasastrategicfactorinoptimizingemployeeperformance. Thesefindingsalignwithpreviousresearch, whichalsodemonstratedasignificantrelationshipbetweentheworkenvironmentandemployeeperformance. Theresultsofthatstudyindicatedacalculatedt-valueof3.826, exceedingthet-tablevalueof1.975, withasignificancelevelof(0.000<0.05\andapathcoefficient(beta\of0.
- 314. Thesefindingsreinforcetheconclusionthattheworkenvironmenthasapositiveandsignificantpartialinfluenceonemployeeperformance. Theconsistencybetweenthisstudyandpreviousresearchhighlightsthecrucialroleoftheworkenvironmentinshapingemployeeproductivityandeffectiveness. Awell-structuredandsupportiveworksettingfostersmotivation, engagement, andoveralljobsatisfaction, International Journalof Multidisciplinary Researchand Growth Evaluationwww. allmultidisciplinaryjournal. com432|Pageultimatelyleadingtoimprovedperformanceoutcomes. Theseresultsemphasizetheneedfororganizationstoprioritizeworkplaceconditionsasastrategicfactorinachievingoptimalemployeeperformance. Theresultsofthesimultaneoustest(Ftest\indicatethatorganizationalcultureandworkenvironmenthaveapositiveandsignificantinfluenceonemployeeperformanceatthe Community Health Center(Puskesmas\in Kejaksan District, Cirebon City. Withan F-calculatedvalueof10.800, whichexceedsthe F-tablevalueof3.08, andasignificancelevelof0.000, whichislessthan0.05, thenullhypothesis(Ho\isrejected, andthealternativehypothesis(Ha\isaccepted. Thisfindingconfirmsthatorganizationalcultureandworkenvironment, whenconsideredtogether, playacrucialroleinshapingemployeeperformance. Asupportiveandwell-structuredworkenvironment, combinedwithastrongorganizationalculture, fostersemployeemotivation, jobsatisfaction, andproductivity. Theseresultshighlighttheimportanceofimprovingbothfactorstoenhanceoverallorganizationaleffectivenessandemployeeoutcomes. Thisstudyalignswiththefindingsofpreviousresearchconductedby Guloetal(2023\. Theirresearchexaminedtheinfluenceoforganizationalcultureandworkenvironmentonemployeeperformanceat PT. Kereta Api Indonesia Divre IISumbar. Theresultsofthe Ftestshowedan F-calculatedvalueof9.802, whichexceededthe F-tablevalueof2.329, withasignificanceprobabilityof0.000, whichislessthan0.
- 5. Thesefindingsreinforcetheconclusionthatorganizationalcultureandworkenvironmenttogetherhaveapositiveandsignificantinfluenceonemployeeperformance. Aconduciveworkenvironmentandawell-establishedorganizationalculturecreateconditionsthatenhanceemployeeengagement, motivation, andefficiency. Thisconsistencyacrossdifferentstudiessuggeststhatimprovingbothfactorsisessentialforoptimizingworkforceperformanceandachievingorganizationalgoals. Conclusion Basedonthediscussionpresented, severalkeyconclusionscanbedrawn. First, theorganizationalcultureatthe Puskesmasin Kejaksan District, Cirebon City, fallsintothe"Good"category, withanaveragescoreof4.
- 7. The Team Orientationdimensionreceivedthehighestscore(4.19\, indicatingstrongteamwork, whilethelowestscorewasobservedinthe Aggressivenessdimension(3.96\, thoughitstillremainswithinthe"Good"category. Overall, theorganizationalculturedemonstratesasolidfoundationinteamworkandbalancedimplementationacrossvariousaspects. Second, theworkenvironmentisalsoclassifiedas"Good,"withanaveragescoreof3.
- 96. Thenon-physicalworkenvironmentreceivedahigheraveragescore(4.12\comparedtothephysicalworkenvironment(3.81\, suggestingroomforimprovement, particularlyinthephysicalworkenvironment. Third, employeeperformanceiscategorizedas"Good,"withanoverallaveragescoreof4.
- 3. The Qualitydimensionscoredthehighest(4.10\, whilethe Effectivenessdimensionhadthelowestscore(3.94\, thoughstillwithinthe"Good"classification. Thesefindingsalignwiththe Employee Performance Unit'sevaluationbythe Agencyfor Personneland Human Resource Development, indicatingconsistentperformanceamong Puskesmasemployeesin
- 2023. Fourth, organizationalculturedoesnothaveasignificantimpactonemployeeperformanceatthe Puskesmasin Kejaksan District, implyingthattheeffectivenessoftheorganizationalculturedoesnotsubstantiallyinfluenceemployees'workoutcomes. Fifth, theworkenvironmenthasapositiveandsignificanteffectonemployeeperformance, demonstratingthatimprovementsintheworkenvironmentcontributetoenhancedemployeeperformance. Lastly, whenconsideredsimultaneously, organizationalcultureandworkenvironmentexertapositiveandsignificantinfluenceonemployeeperformanceatthe Puskesmas, emphasizingtheimportanceofbothfactorsinfosteringhigherproductivityandoverallworkplaceefficiency. References
- 1. Almutairi DR, Alkorbi SA, Alghabbashi MT, Aly SMM, performance: Systematicreview. International Journalof Health Sciences.2022;6(S6\:49354950. https://doi. org/10.53730/ijhs. v6ns6.
- 106362. Astuti JP, Soliha E. Theeffectofqualityofworklifeandorganizationalcommitmentonperformancewithmoderationoforganizationalculture. International Journalof Socialand Management Studies.2021;2(6\:8999.
- 3. Casimir G, Lee K, Loon M. Knowledgesharing: Influencesoftrust, commitmentandcost. Journalof Knowledge Management.2012;16(5\:740753. https://doi. org/10.1108/
- 136732712112627814. Dawson M, Guchait P, Russen M, Wang X, Pasamehmetoglu A. Hospitalityorganizationalculture: ationalcitizenshipbehaviors, servicerecoveryperformance, andintentiontoleave. Journalof Human Resourcesin Hospitalityand Tourism.2023;22(3\:460488. https://doi. org/10.1080/15332845.2023.
- 21809635. Florea L, Cheung YH, Herndon NC. Forallgoodreasons: Roleofvaluesinorganizationalsustainability. Journalof Business Ethics.2013;114(3\:393408. https://doi. org/10.1007/s10551-012-1355-x
- 6. Gawade MS. Fosteringinnovation, integrationandinclusionthroughinterdisciplinarypracticesinmanagement. International Journalof Trendin Scientific Researchand Development.2019; Special Issue(FIIIIPM2019\. https://doi. org/10.31142/ijtsrd
- 230727. Gulo J, Salfadri S, Delvianti D. Pengaruhbudayaorganisasidanlingkungankerjaterhadapkinerjakaryawanpada PT. Kereta Api Indonesia Divre IISumbar. Ekasakti Matua Jurnal Manajemen.2023;1(4\:311318. https://doi. org/10.31933/emjm. v1i4.
- 9488. Hermawati R, Sugiyarti L, Handayani R, etal Theeffectoftrilogyleadershipstyleandorganizationcultureonschoolperformance: Evidencefrom Indonesianseniorhighschool. Journalof Archaeologyof Egypt/Egyptology.2020;17(6\.
- 9. Kamilah M, Kurniawati D. Pengaruhbebankerja, kompensasidanlingkungankerjaterhadapkinerjakaryawanparamedisdi Rumah Sakit Islam Garam(RSIG\Kalianget Kabupaten Sumenep. Journal MISSY(Managementand Business Strategy\.2021;1(1\:2330. https://doi. org/10.24929/missy. v1i1.
- 123610. Kartika YSG, Haryani S. Pengaruhbebankerja, streskerja, danmotivasiterhadapkinerjakaryawan RSLudira Husada Tama Yogyakarta. Telaah Bisnis.2020;19(1\. https://doi. org/10.35917/tb. v19i1.
- 16111. Koirala R, Nepal A. Literaturereviewonergonomics, ergonomicspractices, andemployeeperformance. Quest Journalof Managementand Social Sciences.2022;4(2\:273288. https://doi. org/10.3126/qjmss. v4i2.50322 International Journalof Multidisciplinary Researchand Growth Evaluationwww. allmultidisciplinaryjournal. com433|Page
- 12. Kwon CY, Lee B, Kwon OJ, etal Emotionallabor, burnout, medicalerror, andturnoverintentionamong South Koreannursingstaffinauniversityhospitalsetting. International Journalof Environmental Researchand Public Health.2021;18(19\:10111. https://doi. org/10.3390/ijerph
- 18191011113. Leit?o J, Pereira D, Gon?alves?. Qualityofworklife International Journalof Environmental Researchand Public Health.2019;16(20\. https://doi. org/10.3390/ijerph
- 1620380314. Lokan L, Kristanto EG, Posangi J, Manampiring AE. Analisisstrategipeningkatanmutupelayanandi Puskesmas Wairoromelaluipendekatansumberdayamanusiakesehatan(SDMK\. PREPOTIF(Jurnal Kesehatan Masyarakat\.2023;7(April\22134. http://journal. universitaspahlawan. ac. id/index. php/prepotif/article/view/
- 1187515. Malik MS, Tariq S. Impactofspiritualintelligenceonorganizationalperformance. International Reviewof Managementand Marketing.2016;6(2\:289297. http://www. econjournals. com
- 16. Mardaleta M, Lubis AR, Diantimala Y, Fahlevi H. Determinantsofpatientbehaviouralloyaltyonprimaryhealthcentres: Evidencefromacross-sectionalstudyin Indonesia. F1000 Research.2022;11:440. https://doi. org/10.12688/f1000research.110684.
- 117. Mawoli MA, Babandako AY. Anevaluationofstaffmotivation, dissatisfactionandjobperformanceinanacademicsetting. Australian Journalof Businessand Management Research.2012;1(9\. https://doi. org/10.52283/nswrca. ajbmr.20110109a
- 118. Mewahaini H, Sidharta H. Pengaruhbudayaorganisasidanetoskerjaterhadapkinerjakaryawanpadaperusahaan Mayangkara Group. Jurnal Manajemendan Start-Up Bisnis.2022;7(6\:622630.
- 19. Norawati S, Yusup Y, Yunita A, Husein H. Analisislingkungankerjadanbebankerjadanpengaruhnyaterhadapkinerjapegawai Bapenda Kabupaten Kampar. Menara Ilmu.2021;15(1\:95106. http://jurnal. umsb. ac. id/index. php/menarailmu/article/view/
- 245920. Ogbuabor DC, Okoronkwo IL. Theinfluenceofqualityofworklifeonmotivationandretentionoflocalgovernmenttuberculosiscontrolprogrammesupervisorsin South-eastern Nigeria. PLo SONE.2019;14(7\. https://doi. org/10.1371/journal. pone.
- 22029221. Olabode SO, Adesanya AR, Bakare AA. Ergonomics Awarenessand Employee Performance: An Exploratory Study. Econ Environ Stud.2017;17(44\:81329. https://doi. org/10.25167/ees.2017.44.
- 1122. Pathoni T, Yuhana K. Pengaruh Budaya Organisasiterhadap Kualitas Pelayanan Publikdi Kecamatan Kalijati Kabupaten Subang. World Public Adm J.2020;2(2\:89109. https://ejournal. unsub. ac. id/index. php/publik/article/view/
- 92423. Pio RJ, Lengkong FDJ. Therelationshipbetweenspiritualleadershiptoqualityofworklifeandethicalbehavioranditsimplicationtoincreasingtheorganizationalcitizenshipbehavior. JManag Dev.2020;39(3\:293305. https://doi. org/10.1108/JMD-07-2018-
- 18624. Riswardani YTS. Pengaruh Fasilitas, Biaya Dan Promosi Terhadap Kepuasan Pasien Rawat Inapdi RSPKUMuhammadiyah Karanganyar. JEkon Manaj Sumber Daya.2013;14(2\. http://eprints. ums. ac. id/id/eprint/
- 2738225. Santika IP, Antari NLS. Pengaruh Lingkungan Kerja Fisik Dan Kepemimpinan Terhadap Semangat Kerja Untuk Meningkatkan Kinerja Pegawai Rumah Sakit Bhayangkara Denpasar. JEkon Pariwisata.2020;15(1\:5768.
- 26. Selfianita S, Chair IM. Analisis Kualitasdan Kuantitas Kerja Karyawan Receptionistdi Rocky Hotel Padang. JPariwisata Bundo.2021;1(2\:338.
- 27. Shao Z, Wang T, Feng Y. Impactoforganizationalcultureandcomputerself-efficacyonknowledgesharing. Ind Manag Data Syst.2015;115(4\:590611. https://doi. org/10.1108/IMDS-12-2014-
- 37728. Shin JE, Song YH. The Educational Needs Analysis Community Social Service Investment Program: Focusingonthe Rehabilitative Treatmentand Servicesfor Children. JConvergence Inf Technol.2018;8(2\:1639. https://doi. org/10.22156/CS4SMB.2018.8.2.
- 16329. Shukla NK. How Motivation Factor Affectthe Organizational Effectiveness. Int JManag Res Rev.2012;2(3\:4305. http://search. proquest. com/docview/1419632327?accountid=
- 5065630. Sofiyanti N, Najmudin N. The Effectof Leadership Style, Organizational Cultureand Compensationon Employee Engagementat Garment Companiesin Bandung. West Sci Bus Manag.2023;1(3\. https://doi. org/10.58812/wsbm. v1i03.
- 9431. Sugiyono. Metode Penelitian Kuantitatif Kualitatifdan R&D: Cetakanke-
- 1. Bandung: Alfabeta;2019.
- 32. Sukmawati R, Tarmizi MI. Islamic Marketing Ethics: a Literature Review. Tjyybjb. Ac. Cn.2022;27(2\. http://117.74.115.107/index. php/jemasi/article/view/
- 53733. Supriyadi. Aspek Hukumdalam Bisnis. Revista Brasileirade Lingu?stica Aplicada.2020;5(1\. https://revistas. ufrj. br/index. php/rce/article/download/1659/
- 150834. Suwarsi S. Manajemen SDMBerbasis Kompetensidan Manajemen Pengetahuandalam Meningkatkan Kinerja Organisasi. CV. Media Sains Indonesia;2022. https://www. google. co. id/books/edition/Manajemen_SDM_Berbasis_Kompetensi_Dan_Ma/ETZx EAAAQBAJ
- 35. Syafriana S, Sukandar I, Listiawaty R. Tingkat Kepuasan Pelayanan Kesehatan Di Puskesmas Kebon Handil Kota Jambi Tahun
- 2020. JKesmas Jambi.2020;4(2\. https://doi. org/10.22437/jkmj. v4i2.
- 1056636. Tabrizi NM. Relationaldimensions, motivationandknowledge-sharinginhealthcare: aperspectivefromrelationalmodelstheory. Int Rev Adm Sci.2023;89(1\:22138. https://doi. org/10.1177/0020852321102912837. satisfactionwithpediatricwards. Jpn JNurs Sci.2019;16(2\:21220. https://doi. org/10.1111/jjns.
- 1223938. M. Effectof Health Service Quality Toward Patients Satisfaction. JLa Medihealtico.2021;2(1\:6372. https://doi. org/10.37899/journallamedihealtico. v2i1.308.