Fintech Revolution: Digitalization of Payments and Future of Lending in Indian Banking System
Abstract
Anywhere and Anytime banking is the new concept that different banks in India is adopting in comparison to traditional brick mortar banking system. Digitalization of banking services like payment and lending not only provides ease to consumer access but also way forward for quicker, effective and less cost consuming transactions. The present study focusses upon exploring and analyzing of different digital services available in the category of payment and settlement transactions like National Automated Clearing House, RuPay, National Electronic Toll Collection, Immediate Payment Service, Unified Payment Services etcetera and also in the field of lending activities performed by banks and fintech companies in India like Unified Lending Interface of RBI and Peer-to-Peer (P2P) Lending. For the purpose of study different sources of secondary data has been used like Annual Reports of Reserve Bank, Worldline report, National Payment Corporation of India database, Statista etcetera. However, the study suggests that there is increase use of digital technology in different bank processes, transactions and settlement functions, customer has greater adaptability to these services which is shown as increased volume of digital transactions, some of the technologies becoming obsolete like UPI overshadowed use of Debit cards in India and increased use of Artificial Intelligence for the purpose of solving consumer queries and complaints. The study also points out that still much of work is required to be done in the field of online security so as to make online transaction much safer.
How to Cite This Article
Rishi Raghuwanshi (2025). Fintech Revolution: Digitalization of Payments and Future of Lending in Indian Banking System . International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE), 6(2), 1201-1207.