Abstract

The purpose of this study is to assess the impact of e-Government on the quality of public services and the principles of good governance in Afghanistan. The study attempts to demonstrate how e-Government can improve transparency, accountability, speed, fairness, and access to services. The study is based on qualitative analysis, which includes semi-structured interviews and analysis of articles. The views of e-Government experts were collected to examine the legal, administrative, and technical aspects of implementing e-Government. Also, the situation in Afghanistan was compared with international experiences. The results of the study show that the implementation of e-Government improves the transparency, speed, and accountability of services. Institutions that use electronic systems provide more effective and transparent services than traditional institutions. It also prevents corruption, fraud, and document forgery. However, lack of infrastructure, lack of staff skills, and poor cyber security remain obstacles to implementation. The study findings show that e-governance is an important tool for strengthening the principles of good governance. If the necessary legal, technical, and administrative reforms are made, Afghanistan can benefit from this system. Electronic systems play a fundamental role in improving public services, reducing corruption, and building trust between the state and the people. It is recommended that a clear legal and technical framework be developed for e-governance. Information technology-related training programs be launched for government employees. Access to services should be expanded not only to urban areas, but also to rural areas. An implementation model for e-governance should be developed based on successful international experiences.