Abstract

Background: The urgency of this research arises from the demands of bureaucratic reform emphasizing the effectiveness and accountability of public service delivery, particularly within the Port Health Quarantine Center Class I Pekanbaru, which serves as the front-line of cross-border health surveillance. Optimal organizational performance requires a solid foundation from the learning and growth perspective of the Balanced Scorecard (BSC), which encompasses human resource competence, work motivation, and the utilization of information technology. However, this perspective is often overlooked in performance evaluations within public institutions.
Objective: This study aims to analyze the influence of human resource competence, work motivation and satisfaction, and information and technology systems on organizational performance from the learning and growth perspective of the BSC framework.
Methods: A quantitative approach was employed using linear regression analysis based on questionnaire data that had been tested for validity and reliability.
Results: The findings indicate that human resource competence as well as work motivation and satisfaction have positive and significant effects on organizational performance, while information and technology systems show no significant influence. Simultaneously, the three variables contributed 59.9% to the overall variation in organizational performance.
Conclusion: The research produced an empirical model illustrating the influence of the learning and growth perspective on organizational performance, along with strategic recommendations for developing human resources and information technology. The findings are expected to serve as a reference for evidence-based performance management policies within the Ministry of Health and similar public health institutions.