Abstract

This paper explores how employees construct and experience organisational change during the introduction of artificial intelligence (AI) in a medium-sized enterprise. Using a systemic-constructivist perspective, the study examines perceived challenges and resources related to AI implementation, based on an anonymous, synchronous, text-based online focus group. The focus group was facilitated in systemic stance, emphasising appreciation, conscious not-knowing, and reflexive dialogue. Findings reveal a general openness toward technological change alongside uncertainties regarding usefulness, reliability, and data protection. Key resources identified include transparent communication, practical examples, early involvement, and opportunities for shared reflection. The study highlights the value of systemic facilitation and anonymous dialogical formats for capturing employee perspectives in complex transformation processes.