A Maturity Model for Salesforce DevOps Adoption in Higher Education Institutions
Abstract
Higher education institutions have increasingly adopted Salesforce as a platform for managing constituent relationships across student recruitment, financial aid, alumni engagement, and institutional advancement functions. The operational demands of multi-departmental Salesforce deployments serving large and diverse user populations have created a need for structured DevOps practices that can manage the complexity of continuous platform development while maintaining service continuity for academic operations. However, the specific organizational, technical, and governance constraints of higher education contexts, including shared governance models, seasonal demand cycles tied to academic calendars, complex vendor and integration landscapes, and limited dedicated IT engineering resources, create a DevOps adoption challenge that differs substantially from the enterprise commercial contexts for which most DevOps maturity models have been designed. This paper proposes a maturity model for Salesforce DevOps adoption in higher education institutions. The model defines five maturity levels from initial through optimizing, characterizing each level across six capability domains: version control practice, pipeline automation, testing discipline, environment governance, release coordination, and organizational DevOps culture. For each domain at each maturity level, the model provides descriptive capability profiles, advancement criteria, and higher-education-specific contextual guidance.
How to Cite This Article
Olaniyi Badmus, David Excel Ozowara, Chukwudera Obumneke Anunagba (2021). A Maturity Model for Salesforce DevOps Adoption in Higher Education Institutions . International Journal of Multidisciplinary Research and Growth Evaluation (IJMRGE), 2(6), 908-918. DOI: https://doi.org/10.54660/.IJMRGE.2021.2.6.908-918